FAQs | Delivery, Returns & Authenticity | Crep Haus

Crep Haus Support

Frequently Asked Questions

Everything you need to know about ordering from Crep Haus, including delivery, returns, authenticity, sizing and sourcing.

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At Crep Haus, we specialise in premium trainers, luxury streetwear and designer fashion from some of the world's most sought-after brands. Whether you're placing your first order or looking for information about a specific item, you'll find answers to our most common questions below.

Are all products authentic?▼

Yes. Authenticity is one of our highest priorities. Every item sold by Crep Haus is carefully checked before being listed, ensuring customers receive genuine products from trusted sources.

Do you sell new or pre-owned items?▼

Product condition will always be clearly stated on the individual product page. We aim to provide accurate descriptions and images so you know exactly what you are purchasing.

How long does delivery take?▼

We work quickly to dispatch orders as soon as possible. Delivery times vary depending on your location and the service selected at checkout. Tracking information will be provided once your order has been shipped.

How much does shipping cost?▼

Shipping costs are calculated automatically during checkout. The final delivery cost will always be shown before payment is taken.

Can I return an item?▼

Our goal is for every customer to be completely satisfied with their purchase. If you need to arrange a return, please contact us as soon as possible and we will advise on the next steps.

Are any purchases final sale?▼

Some products may be excluded from returns. Where this applies, the item will be clearly marked before purchase.

Do you offer sourcing services?▼

Yes. If you're looking for a specific trainer, streetwear item or designer accessory that is difficult to find, our sourcing service may be able to help. Contact us with the details of what you're looking for.

How do I know what size to order?▼

Sizing can vary between brands and products. Where possible, we recommend referring to the manufacturer's sizing guidance. If you are unsure, feel free to contact us before placing your order.

Do you restock sold-out products?▼

Some products may be restocked, while others are limited releases and may not become available again. We recommend joining our mailing list and following our social channels for updates.

Can I reserve an item?▼

Unfortunately, we cannot guarantee that stock can be held or reserved. Due to the nature of limited and sought-after products, we recommend purchasing as soon as possible if an item is available.

Do you sell internationally?▼

International shipping options may be available depending on your location. Shipping costs and delivery estimates will be displayed during checkout.

What payment methods do you accept?▼

We accept secure payment methods available through our Shopify checkout. Available options may vary depending on your country and device.